Help & FAQ
Quick answers about authenticity, shipping, returns, and orders.
Are your products authentic?
Yes. Every item is 100% authentic and sourced from trusted U.S. distributors. We do not sell replicas, testers, or counterfeit products.
What is your return policy?
Unopened and unused items may be returned within 30 days of delivery. Returns are free of charge, except for a 10% restocking fee. Opened/used beauty products cannot be returned for health reasons.
See full policy here: Return Policy
Do you offer free shipping?
Yes, we offer free U.S. shipping on orders $50+. Orders usually process in 1–2 business days; transit time is typically 3–5 business days.
How do I use a coupon?
Enter your code during checkout in the “Discount code” field. One code per order.
How can I contact support?
Email info@ammeryessence.com or use our Contact Form. We reply within 24–48 business hours.